Revised Updates to the Essential Rewards Autoship Program

Dear Distributor:

We recently notified you of some changes to our Essential Rewards policies. These changes were based on our desire to provide you with the best autoship experience possible and to align our processes to industry best practices. However, due to the feedback we have received, we will not be changing the timing of the deadline to make changes to your Essential Rewards order. Instead, we want to clarify a few points and explain our shipping process in order to set proper expectations on when you can expect to receive your order.

First, we want to clarify some things regarding your Essential Rewards autoship date. As you know, you have until 11:59 p.m., MT, of your autoship date to make any changes to your order. By allowing you to make changes until 11:59 p.m., we obviously cannot process your shipment on that date. The actual date that your shipment is processed and shipped is usually 48 business hours after your autoship date. In other words, your autoship date is really your autoship deadline.

Based on the abovementioned, here are two examples of when you might receive your Essential Rewards order, depending on what day of the week your autoship date/deadline falls:

Example 1
If your autoship date/deadline is the 20th, and the 20th falls on a Monday, you have until 11:59 p.m., MT, on Monday to change your order. Your order will be processed and shipped by Wednesday the 22^nd, which is approximately 48 business hours after your autoship date.

Example 2
If your autoship date/deadline is the 20th, and the 20th falls on a Friday, you have until 11:59 p.m., MT, on Friday to change your order. Because our shipping department is closed on Saturdays and Sundays, your order will be processed and shipped by Tuesday the 24^th (approximately 48 business hours later).

The change to the deadline we were proposing for Essential Rewards shipments was designed to enable us to ship your order on your autoship date. However, we hope that by explaining the process, we have answered the questions surrounding the shipment dates and have set proper expectations without changing the deadline.

Second, we will, however, be moving forward with the 25 percent restocking fee. It is time consuming and costly to restock items that are returned. Rather than pass on those costs to everyone, we feel it is fair to require those who return items to pay a small percentage of the costs incurred to receive and restock those returned items.

Thank you for choosing to be a part of the Young Living family. We are continually trying to improve the service we provide to you and to be responsive to your concerns.

Best Regards,

The Young Living Team